National Standards for Community Engagement
These are 10 statements of commitment that can be used to develop and support better working relationships between communities and agencies delivering public services. They are underpinned by principles of good practice that have been highlighted by community and agency representatives across Scotland to promote equality and fairness.
The standards are for practical use by anyone who is committed to improving community engagement. Based on the experience of agencies and communities across Scotland, the standards describe what is involved in achieving good practice.
- The Involvement Standard
We will identify and involve the people and organisations who have an interest in the focus of the engagement. - The Support Standard
We will identify and overcome any barriers to involvement - The Planning Standard
We will gather evidence of the needs and available resources and use this evidence to agree the purpose, scope and timescale of the engagement and the actions to be taken. - The Methods Standards
We will agree and use methods of engagement that are fit for purpose. - The Working Together Standard
We will agree and use clear procedures that enable the participants to work with one another effectively and efficiently. - The Sharing Information Standard
We will ensure that necessary information is communicated between the participants. - The Working with Others Standard
We will work effectively with others with an interest in the engagement. - The Improvement Standard
We will develop actively the skills, knowledge and confidence of all the participants. - The Feedback Standard
We will feed back the results of the engagement to the wider community and agencies affected. - The Monitoring & Evaluation Standard
We will monitor and evaluate whether the engagement achieves its purposes and meets the national standards for community engagement.
To read a fuller explanation of the National Standards for Community Engagement please click here for PDF.
